Challenges

The frustrating call center dilemma.

When a consumer or business has support issues they can end up on the phone with multiple support agents for what seems like hours. For many customers this still will not result in a solution and then a service technician will be dispatched to their location.

This process is frustrating for customers who are experiencing phone or internet service issues that are impacting their life or business. This process also impacts support employees who experience low job satisfaction and high turnover.

Opportunity

Solving customer issues on the first call.

AI can be used to find patterns in support data to find solutions to customer issues. AI models can utilize a variety of data from prior support inquiries and resolutions, network data, weather data and more. AI models can then determine the most likely issues that the customer is facing with the minimal amount of questioning.

This more efficient process is better for customers because their issues are resolved more quickly. The process is better for support agents as they work with fewer unhappy customers and they get to help the customer actually solve their issue. Finally, this process has a huge impact on the bottom line for service providers by reducing the number of unnecessary service technician calls which makes these technical resources available for actual network or hardware repairs.

Inovia Solution

Inovia Enterprise AI - enabling all industries to use the power of AI.

When we founded Inovia AI, we had one vision in mind – to help clients unleash the power of data. To reach our goal we created a flexible AI framework that allows us to build new products rapidly and create solutions that are tailored to our client’s challenges and opportunities.

The result is Inovia Enterprise AI Platform with AI Microservices or Pre-packed AI Solutions that enables all kinds of industries use the power of AI to solve business and social challenges.

Inovia Enterprise AI is outstanding platform for automatic machine learning that empowers data science teams to scale by dramatically increasing the speed to develop highly accurate predictive models.

Software

Use the power of AI within your existing IT landscape.

Learn how you jumpstart with Microservices. The benefits and options of Inovia Enterprise AI.

How do you start?

What is the best strategy for my company?

How to define a use case to structure your goals? We’ll help you sort out and set up a strategy.